BRAVEXA LTD, doing business as VAPE VIBE (“VAPE VIBE”, “we”, “us”, “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at info@vapevibe.eu.
BRAVEXA LTD is a company incorporated in England and Wales with registered number 16375245, and whose registered address is Unit 82a James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE, United Kingdom. BRAVEXA LTD operates the website vapevibe.eu (including any sub-domains). BRAVEXA LTD is doing business as VAPE VIBE. You can contact VAPE VIBE by email a info@vapevibe.eu.
We ship to all Europe countries*, except Norway. Our shipping rates:
*Please check your local regulation before purchasing – we are not responsible for non-compliance with your local laws and regulations which results in lost or ceased packages.
We can arrange bespoke delivery solutions for you on very little notice.
Please ensure all contact details are correct when processing your order. A member of our Customer Services team might contact you regarding your order.
We act as exporters. Importer is responsible for making sure that goods purchased on our platform can be imported to the country of destination. We, as exporters that no responsibility for any import or legal problems.
If you have any further questions please email us at info@vapevibe.eu with details of your order.
We process and ship your order with care. After placing your order, please allow 1–2 working days for processing, followed by 8–10 working days for delivery.
Once processing is complete, your order status will change to “Completed” and you’ll receive the tracking number. After completing your order, please allow us 8-10 to ship it.
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Please note:
Deliveries are made Monday to Friday between 8am and 6pm.
We aim to send out all orders within 24-48 hours of orders being placed and paid.
We always aim to keep our stock systems up to date however on some rare occurrences some items may be out of stock. A member of Customer Services will get in touch if there are any issue with your order. If you need to check the availability of items please email info@vapevibe.eu or make a note in the notes section when processing your order.
If your order is urgent, please email info@vapevibe.eu and we will do our best to accommodate delivery requirements. Specific delivery times and weekend deliveries are available however we cannot guarantee these services.
A tracking number and web link to the tracking website will automatically be emailed to you on dispatch of your order. Our courier will provide you with a one hour delivery window on the day of your delivery so you can carry on with other parts of your day as normal.
Please ensure all contact details provided during checkout are accurate. There is usually an option to change your delivery date also in case something comes up. This will ensure it is as easy as possible for you, our valued customer, to receive your delivery when it is most convenient. We work closely with variety of couriers to be able to provide you with the most convenient delivery.
Please note tracking is not available on pallet deliveries or private courier options. We can of course provide guidance please email info@vapevibe.eu with your order number for more information.
Please read our Cancellation, Return and Refund Policy.
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VAPE VIBE is a trusted retailer and wholeseller of vape products and nicotine salts, shipping reliably across Europe. All card transactions are governed by UK law. By ordering from vapevibe.eu, you accept responsibility for following local regulations. We do not offer refunds for items seized by customs due to legal violations.
You must be 18+ and create an account to buy from us. By accessing vapevibe.eu, you confirm your legal age. If our courier determines the recipient is under 18, the order will be cancelled without refund.
